PaveWA is an Australian civil contractor executing concrete, paving, earthworks and asphalt projects for local government and utility providers.
They’re using Emvisage Field Service Software for streamlining their processes, digitising paperwork and automating admin tasks.
We talked to Michael Wyse, Manager at PaveWA, about how Emvisage has helped them set their field service business up for growth.
How did they start?
“The main struggle we’ve had was sharing information within the company. The problem was everywhere - on site and in the office.”
Michael says they were using a blend of tools such as spreadsheets, emails, phone calls, text messages, notice boards etc. to manage their business. However, information wasn’t flowing.”
“Before Emvisage, my team mates would call me when they couldn’t read something on a piece of paper, or they needed photos.”
“I was even looking for lost papers and chasing paperwork on Sundays!”.
How Emvisage empowered PaveWA
“I’m taking 30% fewer phone calls because all the information is stored in one place, accessible by everyone.”
There is the option to look at the job details beforehand, see what kind of jobs they have and view photos of previous work done. Once the job is done, they can simply upload photos and documents and everyone can see the results.
“The customisation is the best! We didn’t have to change how we operate! The software just follows our steps how we’ve always done them - but now, we’re able to revisit all stages at all times.”
They have digitised their paperwork and workflow in Emvisage and a good chunk of the admin that was bogging them down has been automated.
“We can see the benefit – the guy who is doing the inspection said a job that was taking him 20 minutes can now be done in 5.”
Effectively, they’re saving 2,5 hours of manual work every single day - simply because all the information is easily accessible and stored in one place.
We were able to employ more staff because we’re simply able to manage bigger workloads with Emvisage.
“Compared to how we used to do it, it’s so much better now with Emvisage. Clients are loving it - it just speeds everything up. I can take an Ipad home and do my updates with what the Emvisage team has set up for us. From now on, its going to be smooth sailing.”
‘Mate, I am loving the software. It’s making my life so much easier. Some of our senior guys have no computer skills and even they love Emvisage”
Emvisage - the Easiest Way to Tailor & Automate Job Management Software
Most tailor-made job management software requires heavy customization and extensive software development. Deployment can take months, it is costly, and all future modifications require a change request and more coding.
Emvisage is a no-code Tailor-Made Job Management software for field service companies operating in complex sectors such as energy, solar, HVAC, and more. Unlike the other tailor-made solutions, Emvisage provides a drag-drop process builder. Tailoring can be done quickly without software development. It allows you a fast deployment.
You can tailor Emvisage to adapt to your organization, not the other way around, and automate your entire job management. During onboarding, Emvisage gives you best-practice guidelines and one-to-one support for optimizing your process!
Are you ready to automate your field service business? Contact Emvisage, and let’s start by optimizing your process!